Refund and Returns Policy

Refund and Return Policy

At DJ Cloth Wave Shop Hub, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we are here to help you with our Refund and Return Policy.

1. General Policy

We accept returns for items that are in their original condition, unworn, unwashed, and with all tags attached. You have 30 days from the date of delivery to initiate a return.

2. Items Eligible for Return

To be eligible for a return, your item must meet the following criteria:

• It must be in its original packaging.
• It must not have been worn, washed, or altered in any way.
• It must have all tags attached and be accompanied by a receipt or proof of purchase.

3. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Items on sale or clearance
• Intimate apparel or swimwear (for hygiene reasons)

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at deepak.dj2009@gmail.com  with your order number and reason for the return.

2. Receive Instructions: We will provide you with return instructions, including the return address and any other necessary details.

3. Package the Item: Safely package the item in its original condition, including all tags and accessories.

4. Ship the Item: Send the package to the address provided in the return instructions. Please ensure you obtain a tracking number for your return shipment.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 7-14 business days. Refunds will be issued to the original payment method used at the time of purchase.

6. Shipping Costs

• Original Shipping Costs: Original shipping costs are non-refundable.
• Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. If the return is a result of our error (e.g., wrong item sent, defective product), we will cover the return shipping costs.

7. Exchanges

If you would like to exchange an item for a different size or color, please return the original item as outlined above and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

9. Changes to the Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Email: deepak.dj2009@gmail.com